Terms and Conditions

General Terms

  • Once you book a course, workshop, or intensive, you are responsible for attending all scheduled sessions to receive confirmation of attendance or completion.
  • We may cancel an event due to exceptional circumstances or insufficient bookings. In such cases, we will notify you promptly and provide a full refund. We are not responsible for additional costs such as travel or accommodation.
  • If booking on behalf of another person, you confirm you have their authority to do so.
  • Abusive, threatening, or discriminatory behaviour toward staff or other participants will not be tolerated. We reserve the right to exclude anyone from an event without refund and deny future participation.

Cancellation Policies

Classes
  • Classes are non-refundable and non-transferable.
One to One Sessions & Treaments
  • Booking & Payment
    One-to-one sessions and treatments are available by appointment only. Payment is required at the time of booking unless otherwise agreed.

    Your appointment time is reserved especially for you, and therefore bookings are non-transferable unless agreed in advance.

    Cancellation & Rescheduling
    We understand that circumstances can change. If you need to cancel or reschedule your appointment, please provide at least 48 hours’ notice.

    Appointments cancelled with less than 48 hours’ notice, or missed appointments, may be charged in full.

    Where possible, we will always try to accommodate a change of appointment time.

    Health & Safety
    Before your first session, you may be asked to complete a consultation form including relevant health information, medical history and current circumstances. This information helps ensure your session is appropriate and personalised for your needs.

    Please inform Yoga Wise Studio of any changes to your health, medication, injuries, pregnancy, or other relevant circumstances before your appointment.

    Nature of Sessions
    One-to-one sessions at Yoga Wise Studio are designed to support wellbeing, relaxation, self-awareness and personal growth.

    Sessions may include elements such as yoga, meditation, breathwork, Ayurveda, lifestyle guidance, energy practices, massage-based therapies, reflexology, Reiki, sound, or other complementary wellbeing approaches depending on the individual session booked.

    These sessions are complementary wellbeing practices and are not a replacement for medical advice, diagnosis or treatment from a qualified healthcare professional. Where appropriate, you should continue to seek advice from your GP or healthcare provider.

    Client Responsibility
    You remain responsible for your own health and wellbeing choices. Please communicate openly during your session and let your practitioner know if anything feels uncomfortable or unsuitable.

    While sessions are intended to support your wellbeing, individual experiences and outcomes vary and specific results cannot be guaranteed.

    Confidentiality
    Any personal information shared during consultations or treatments will be treated confidentially and handled in accordance with Yoga Wise Studio’s Privacy Policy.

Workshops
  • Cancellation more than 7 days before the start date: full refund or transfer can be requested.
  • Cancellation within 7 days of the start date: no refund or transfer will be offered.
Retreats
  • Deposits are non-refundable.
  • Cancellation more than 30 days before the start date: refund excluding deposit, or transfer can be requested.
  • Cancellation within 30 days of the start date: no refund or transfer will be offered.
Trainings
  • Deposits are non-refundable.
  • Cancellation more than 30 days before the start date: refund excluding deposit, or transfer can be requested.
  • Cancellation within 30 days of the start date: no refund or transfer will be offered.
  • Leaving a training after it starts: pro-rata refund may be offered if full course fees were paid, limited to 50% of fees.
  • Course materials remain the property of Yoga Wise. Graduates may retain manuals; students leaving early must return them.

How to Cancel: Email all requests to emma@yoga-wise.co.uk

Terms of Use of this Website

  • Yoga Wise is the trading name of Emma Turnbull, 10 Bakersfield, Mayland, Essex, CM3 6GT.
  • Use the site only for lawful purposes and do not interfere with its operation or other users’ access.
  • Content may be used personally and non-commercially, including social media sharing, if:
    • Yoga Wise is credited as the source,
    • The content is not edited or amended,
    • No defamatory comments are made.
  • All content is copyright of Yoga Wise or the original author; do not infringe copyright.
  • We do not guarantee the site is virus-free or fully secure.
  • Third-party providers handle bookings and payments; we are not liable for their actions or system failures.
  • Access to the site may be suspended for maintenance; we are not liable for temporary unavailability.
  • Keep your login credentials confidential.
  • Information on the site is for general purposes only and is not professional advice. We are not liable for losses from relying on it.
  • We take reasonable steps to protect personal information but cannot guarantee full security; by using the site, you accept online security risks.
  • The site uses cookies to monitor usage; data is not retained after the browser is closed.
  • Terms and policies may change and will be published on the site.